NewTek Introduces ProTek, Product Support Tailored to Customer Needs

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Posted on 23 Feb 2021

SAN ANTONIO, TX–February 2, 2021—NewTek, the leader in IP-based video technology and part of the Vizrt Group, today announced the introduction of ProTek, an all-new tiered support program that allows customers to choose between 4 distinct levels of coverage, to include; Basic, Standard, High, and Ultra. Each tier incorporates support elements under Warranty, Software Maintenance, Technical Support, and Extended Services.

Key to this new program is the ability for customers to tailor their support package to their individual needs – ensuring their all-important live productions will receive the support they need from in-house NewTek subject matter experts.

“ProTek is our commitment to customers to ensure that their investment is supported in whichever way they feel is best,” said Barbara Spicek, President and General Manager for NewTek. “In the spirit of partnership, the higher tiers of our ProTek program also offer the ability to provide feedback and input into future product development. Few people, other than our customers, are in a better position to help us shape the future of our products than the people using them day in and day out.”

Pricing and Availability

ProTek is available to purchase with any NewTek product across 4 tiers, each of which carries a different price depending on the product being supported.

For more information about NewTek and these new products, please visit https://www.newtek.com.

About NDI

NDI is a brand of Vizrt Group. NDI software is in the hands of millions of customers worldwide and allows multiple video systems to identify and communicate with one another over IP. NDI can encode, transmit and receive many streams of high quality, low latency, frame-accurate video and audio in real time. This benefits any network-connected video device, including cameras, converters, video mixers, graphics systems, capture cards, and many other production devices. #SDVS #NDIcentral #NDI.tv

About NewTek

As the leader in IP video technology, NewTek is transforming the way people create network-style television content and share it with the world. From sporting events, Web-based talk shows, live entertainment, classrooms, and corporate communications, to virtually any place people want to capture and publish live video, we give our customers the power to grow their audiences, brands and businesses faster than ever before.

The NewTek brand joins those of Vizrt and NDI under the umbrella brand of Vizrt Group. The NewTek brand is 100% committed to its Channel Partners as its route to market.

About Vizrt

Vizrt is a worldwide market leader in the areas of real-time 3D graphics, studio automation, sports analysis and asset management tools for the media and entertainment industry. This includes interactive and virtual solutions, animations, maps, weather, social media, video editing, compositing, and multiplatform VOD and live playout tools. Vizrt has customers in more than 100 countries worldwide including CNN, CBS, Fox, BBC, BSkyB, Sky Sports, CBS Sports, Fox Sports, Al Jazeera, NDR, ITN, ZDF, VICE, The Washington Post, TF1, CCTV, NHK and the list keeps growing. Vizrt has nearly 600 employees and operates in 40 offices worldwide.

Vizrt is a privately-owned company by Nordic Capital Fund VIII. For further information please refer to www.vizrt.com.

NDI, TriCaster, 3Play, TalkShow, Video Toaster, LightWave 3D, and Broadcast Minds are registered trademarks of NewTek, Inc.
MediaDS, Connect Spark, LightWave, and ProTek are trademarks and/or service marks of NewTek, Inc.
All other products or brand names mentioned are trademarks or registered trademarks of their respective holders.